Assessing the impact of digital transformation on healthcare performance: A case study of healthcare establishments in the province of Midelt
DOI:
https://doi.org/10.66130/g5tgrm44Keywords:
Digitalization, healthcare sector, quality of care, service efficiency, accessibility, equity of servicesAbstract
In Morocco, digitalization now stands among the primary levers for modernizing the healthcare sector, and a national programme supports the digital overhaul of care delivery and of the establishments providing it. Whether such change translates into better performance remains an open empirical question. The present study puts that question to the test in the province of Midelt, a mountainous territory characterised by a dispersed population and by highly uneven access to services. A structured questionnaire was administered to 103 healthcare professionals who mobilise digital tools in their daily work, and perceived performance was measured through four dimensions drawn from the literature, namely efficiency, quality of care, accessibility and equity of services. Descriptive statistics, Pearson correlations and multiple linear regression were computed with IBM SPSS Statistics (v.26). The model explains 60.4% of the variance in perceived performance. Two predictors reach significance, service efficiency (β = 0.371, p < 0.001) and quality of care (β = 0.342, p < 0.001), which supports H1 and H2. Accessibility (p = 0.273) and equity (p = 0.127) remain below the significance threshold, an outcome traced to local constraints, starting with a telemedicine programme still confined to the pilot stage. The findings plead for patient-centred digital solutions, sustained investment in suitable tools and continuous strengthening of the digital skills of healthcare personnel.
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