Benchekroun, Soukaina, Omar Touab, and Noureddine Abdelbaki. “A Hospital Satisfaction Measurement Model for Service Improvement in a Moroccan Public Hospital: Psychometric Validation and Organizational Diagnosis”. International Review of Applied Finance, Economics and Management 2, no. 4 (May 25, 2026): 31–50. Accessed May 26, 2026. https://irafem.org/index.php/irafem/article/view/137.